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Terms & Conditions


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Terms & Conditions

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VAT Zero Rating
We do not charge VAT on all qualifying products provided the person buying or being bought for qualifies for VAT exemption. We only require a signed declaration stating that you wish to claim VAT exemption (zero rating) as the product is needed to assist you, or the person you are buying for's long term chronic disability. Normally we send this form to you at point of order but it can also be printed from this website. This form needs to be returned to us WITHIN 14 days from date of order.
V.A.T. Exemption Form

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT - reliefs for disabled people or contact the Cutoms & Excise National Advice Service on before signing the declaration.

I (full name)
....................................................................................................................
of (address)
.................................................................................................................
.................................................................................................................
Tel.No. ....................................................................................................

declare that I am chronically sick or have a disabling condition by reason of: (give full and specific description of your condition); 
.................................................................................................................
.................................................................................................................
and that I am receiving from VTB Mobility:* the following goods which are being supplied to me for domestic or my personal use
.................................................................................................................
.................................................................................................................
and I claim that the supply of these goods is eligible for relief from VAT under the VAT Act 1994.
.................................................................................................................................. (Signature)
...................................................................................................................................(Date)
* There are penalties for making a false declaration. 
If you are in doubt you can obtain advice from any local VAT office.

 
Warranty Policy
Warranty & Callout 

Your products are covered by a 1 year manufacturer guarantee (in some cases more) and during this period we will look to resolve any problems by coming out to you if applicable. If we go to a customer's site and no problem is found a callout charge will be applied to cover the engineer's costs. If we go to customer's site and a genuine problem is found then no charge will be applied. In some cases, the manufacturer themselves will visit and rectify the problem. We may also arrange for the item to be returned to us by courier for repair. Please note for all warranty repairs, the on site repairs will only be carried from their original delivery location. 

General warranty exclusions:

Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt) , motor bushes, normal battery depletion, wheelchair brake adjustment, circuit braker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc.. Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.
- Damage attributable to misuse or accident for which we cannot be deemed responsible.

 
Delivery & Returns Policy
In most cases we are able to deliver mobility products and living aids within 14 days. However, due to the nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is advisable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you.
As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then VTB Mobility. will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to VTB Mobility at the earliest opportunity. 

When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you decide that you do not want the mobility product supplied then you can receive a full refund within 30 days provided that you notify us in writing within seven days of the receipt of goods that you want to return it. You will remain liable for the actual carriage costs incurred by VTB Mobility for both the issue and return of the goods. To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way. Mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g. rise & recline chairs in a size/fabric of your choice, adjustable beds, powerpacks and special order wheelchairs that are made to your specific requirements. Bath lifts are not returnable due to hygiene reasons. Ramps are also non returnable items so please check your measurements carefully. 

All orders that are returned will be subject to a 20% administration and handling charge unless otherwise agreed. Customers who decide to return goods which required specific skilled technicians to visit the delivery address or the goods were bought to order will only have 80% of the total value of the purchase redeemed, this is due to the cost of delivery and specific skilled personnel utilised in the home visit. Where deliveries are sent out by national carrier as is the case with most wheelchairs, walkers and other smaller items, the carrier will attempt delivery twice on two separate occasions. The first time the carrier will leave a card whereby the customer is able to call their local depot and request a delivery time of their choosing. If delivery is not successful after these two delivery attempts we will attempt to deliver a third time at a cost of
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VTB Mobility is a family run business that prides itself on offering the best possible service to all new and existing customers. The business has been running since 2006 and the shop is registered with a number of recognised organisations including the Federation of Shop Mobility. Read more...

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What we offer

  Mobility Scooters
  Stairlift Suppliers
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  Rise & Recliner Chairs

Contact us

Address VTB Mobility
247 High Street
Orpington
Kent
BR6 0NY
telephone 01689 837 800
email info@vtbmobility.co.uk

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Copyright © 2015 VTB Mobility. All Rights Reserved
Powered by Essex Interactive